Primary Care Clinic in Sherman TX | Highland Primary Care
These terms and conditions govern your use of Highland Primary Care’s services and website. For questions, visit the U.S. Department of Health and Human Services for information on your patient rights.
These Terms and Conditions (“Agreement”) constitute a legally binding contract between you (“Patient,” “User,” or “you”) and Highland Primary Care, a physician-owned primary care practice operating in Texas (“Company,” “we,” “us,” or “our”).
This Agreement governs:
By accessing our website, scheduling an appointment, or using our services, you affirmatively agree to be bound by all terms, conditions, and policies contained herein, as well as our Privacy Policy.
If you do not accept these terms, you must immediately cease using our services and website.
We reserve the right to modify these Terms at any time. Modified terms become effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms. We recommend reviewing this Agreement periodically for changes.
You represent and warrant that:
Our services are available to patients who:
Highland Primary Care provides comprehensive primary care services including but not limited to:
All services are provided by licensed practitioners licensed in the state of Texas.
Our practitioners will only recommend treatments that are medically appropriate for your specific condition, have been evaluated based on your medical history, are supported by clinical evidence, align with your stated health goals, and that you have consented to after full discussion of benefits, risks, and alternatives.
IMPORTANT: Our consultations are not appropriate for emergency medical conditions. If you experience severe chest pain, difficulty breathing, signs of stroke, severe allergic reactions, uncontrolled bleeding, loss of consciousness, or any other life-threatening emergency, YOU MUST CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY.
Highland Primary Care cannot provide emergency care and does not replace emergency medical services.
You understand that telemedicine consultations have inherent limitations: we cannot perform physical examinations beyond what a patient can self-report, diagnosis accuracy depends on honest and complete medical history, some conditions may require in-person evaluation, and technical issues may affect consultation quality.
You agree to provide complete and accurate medical history, disclose all current medications, supplements, and substances, report all relevant medical conditions and allergies, inform us of any changes in health status, and honestly report symptoms and treatment response.
You are responsible for reading and understanding all medication instructions, following prescribed treatment protocols as directed, reporting side effects or treatment concerns, attending follow-up consultations as recommended, and obtaining recommended lab work and testing.
You agree to keep your contact information current and accurate, respond to appointment reminders and clinical communications promptly, and notify us of changes to phone number, email, or address.
Fees for consultations and treatments vary based on the complexity of your case, type of treatment, frequency of monitoring required, and additional testing or assessments needed. Specific fees will be discussed prior to services being rendered.
We accept a wide range of insurance plans. You are responsible for verifying your insurance coverage. We can provide itemized receipts for insurance submission, though coverage is not guaranteed for all services.
If payment is not received, we will attempt to collect via phone, email, and mail. Services may be suspended until payment is received. Accounts may be referred to a collections agency, and you will be responsible for collections costs and attorney fees.
Consultation fees are non-refundable if you fail to attend an appointment without 24-hour cancellation notice. Refunds for legitimate cancellations (with 24+ hour notice) may be issued within 30 days.
Our medical providers are fully licensed to prescribe medications in Texas. You are responsible for reading all medication packaging and instructions carefully, understanding proper administration methods, following dosage instructions exactly as prescribed, and storing medications according to requirements.
If you experience side effects or adverse reactions, stop taking medication if directed by packaging warnings, immediately contact our office, seek emergency care for severe reactions, and do not adjust dose without physician guidance.
You will be provided login credentials for a secure patient portal containing your medical records, lab results, and messages. You are responsible for maintaining confidentiality of login credentials, creating a strong password, not sharing your login information, and notifying us immediately of unauthorized access.
We are not responsible for your internet connection outages, device failures, browser compatibility problems, or delays due to your technology limitations.
Our Privacy Policy (incorporated by reference) governs all collection and use of your personal and health information. You must review and accept the Privacy Policy to use our services.
Key Privacy points: All health information is HIPAA protected. Information is used only for treatment, payment, and operations. Information is not sold or shared for marketing. You have rights to access, amend, and request restrictions on use. We maintain secure encryption and security measures. We notify you within 60 days if your information is breached.
By providing your phone number, you consent to receive healthcare-related text messages. You can cancel the SMS service at any time by texting “STOP.” For assistance, reply with “HELP” or contact us at info@highlandprimarycare.net. Carriers are not liable for delayed or undelivered messages. Standard message and data rates may apply. For privacy-related inquiries, please refer to our Privacy Policy.
IMPORTANT: While we provide high-quality medical care, our services have inherent limitations. We do not guarantee specific health outcomes, diagnosis accuracy, resolution of symptoms, or achievement of specific health goals. Outcomes depend on many factors including your individual physiology, compliance with treatment recommendations, lifestyle factors, and overall health status.
We provide services “as is” without warranty of any kind, express or implied. We do not warrant that services will meet your expectations, be error-free or uninterrupted, or that treatments will be effective for your condition.
To the maximum extent permitted by law, Highland Primary Care is not liable for any direct, indirect, incidental, special, or consequential damages, lost profits or data, damage to your reputation, or damages from medication side effects, technical issues, or service interruptions. Your sole remedy is discontinuation of services and refund of unused fees.
You may discontinue services at any time by notifying us in writing, requesting final records transfer, and settling any outstanding balances. We will provide a final summary of care and medical records within 30 days.
We may discontinue your care for non-payment of fees (after 30-day notice), violation of Terms and Conditions, dishonest or abusive behavior toward staff, non-compliance with treatment recommendations, unsafe or illegal use of medications, or medical conditions outside our scope of practice. We will provide written notice and a minimum 30-day transition period.
Before pursuing legal action, you agree to attempt informal resolution by contacting our office with a specific complaint. We will respond within 30 business days and work toward a mutually acceptable resolution.
If the dispute is not resolved through our grievance process, you and Highland Primary Care agree to binding arbitration rather than court proceedings. Arbitration will be conducted by a single arbitrator in Texas, with each party bearing their own attorney fees unless the arbitrator awards them. The arbitration decision is binding and final.
You agree that any arbitration or court proceeding will be conducted on an individual basis, NOT as a class action. You waive the right to participate in class action suits.
All content on our website including text, graphics, logos, images, software, medical information, and educational materials are owned by Highland Primary Care and protected by copyright law. We grant you a limited, non-exclusive license to view content for personal, non-commercial use. You may NOT reproduce, modify, or distribute content without permission, use content for commercial purposes, or use automated tools to harvest or scrape content.
You represent and warrant that you have read and understood these Terms, you have authority to accept these Terms, you will comply with all applicable laws, your use of services is lawful, and your medical history information is truthful and complete.
We represent and warrant that our providers hold active Texas Medical Board licenses, we have appropriate liability insurance, we comply with HIPAA and applicable healthcare regulations, we will provide services in a professional manner consistent with the standard of care, and we will maintain patient confidentiality.
You agree to indemnify and hold harmless Highland Primary Care, our providers, and our staff from any claims, damages, or losses arising from your violation of these Terms, your use of services in an unlawful manner, your violation of any applicable law, your negligence or intentional misconduct, third-party claims related to your conduct, or your misuse of medications or treatments.
If any provision of these Terms is found to be unenforceable by a court, that provision will be severed and the remaining terms will remain in full force and effect.
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Highland Primary Care regarding your use of services. All prior negotiations, understandings, and agreements are superseded by this Agreement.
Any legal notices regarding these Terms should be sent to:
Highland Primary Care
Attn: Legal/Privacy Officer
300 N Highland Ave Suite 455
Sherman, TX 75092
Email: info@highlandprimarycare.net
Phone: 903-871-5671
We may provide notice to you by email, postal mail, patient portal notification, or phone call/SMS to your number on file. Notices are effective when sent or posted.
By using Highland Primary Care services, you acknowledge and agree that:
Last Updated: March 13, 2026